USA: FTC says online counseling service BetterHelp pushed people into handing over health information – and broke its privacy promises

ahimsa · Apr 22, 2023

Article from the official FTC (Federal Trade Commission) government website:

https://www.ftc.gov/business-guidan...-people-handing-over-health-information-broke
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FTC website said:

In the hierarchy of confidential data, health information ranks right up there. And in the hierarchy of health information, details about a person’s mental health may be among the most confidential.

But according to the FTC, that’s not how online counseling service BetterHelp viewed it. The FTC says the company repeatedly pushed people to take an Intake Questionnaire and hand over sensitive health information through unavoidable prompts.

And it promised to keep that information private through statements like: “Rest assured – any information provided in this questionnaire will stay private between you and your counselor.”

But from the FTC’s perspective, a truthful statement would have been “Rest assured – we plan to share your information with major advertising platforms, including Facebook, Snapchat, Criteo, and Pinterest.”

A proposed FTC settlement with BetterHelp includes $7.8 million for partial refunds for BetterHelp customers and conveys an unmistakable message about just how seriously the FTC takes this kind of betrayal of trust.
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USA: FTC says online counseling service BetterHelp pushed people into handing over health information – and broke its privacy promises

ahimsa Senior Member (Voting Rights)

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USA: FTC says online counseling service BetterHelp pushed people into handing over health information – and broke its privacy promises

ahimsa Senior Member (Voting Rights)

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