Worth a read. Considers how patient feedback is viewed by health professionals and managers and cultural problems that PWME will likely recognise.
and
https://blogs.bmj.com/bmj/2019/02/05/miles-sibley-the-language-used-to-describe-patient-feedback-has-a-detrimental-influence-on-safety-culture/
My interpretation: "If we tell people how they should have answered then they answer more correctly the second time around", or have I misunderstood something here?
Open access at https://www.tandfonline.com/doi/full/10.1080/23279095.2018.1519509
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