Cochrane have rejected both the S4ME appeals about their inadequate responses to two separate complaints.
It surely can't be a coincidence that they reached their decision within a couple of hours of me sending reminders and asking for a progress report on each appeal.
This was always going to be the outcome. Nobody at Cochrane has a clue about ME/CFS or seems to care about patients, it's all a big pretence.
Received by email 29th April 2025:
___________________
Decision on Appeal #COMP00196177
Dear Trish Davis,
Thank you for sharing your concerns and for your patience while we investigated this matter.
We have now assessed your Appeal #COMP00196177, submitted on 26th February 2025, regarding the decision to close Complaint #COMP00192844. After careful consideration, we have decided to uphold the decision on Complaint #COMP00192844.
We understand that you may be disappointed by this decision, but our assessment concluded that the handling of the complaint strictly followed standard Cochrane processes and policies.
Please note that, based on the above, we will now close this appeal. You will receive a separate email from the Complaints team closing the corresponding ticket.
Kind regards,
Cochrane Complaint Appeals Boards
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Decision on Appeal #COMP00198863
29/04/2025 15:40
Dear Trish Davis and Maree Candish,
Thank you for sharing your concerns and for your patience while we investigated this matter.
We have now assessed your Appeal #COMP00198863, submitted on 26th February 2025, regarding the decision to close Complaint #COMP00195461. After careful consideration, we have decided to uphold the decision on Complaint #COMP00195461.
We understand that you may be disappointed by this decision, but our assessment concluded that the handling of the complaint strictly followed standard Cochrane processes and policies.
Please note that, based on the above, we will now close this appeal. You will receive a separate email from the Complaints team closing the corresponding ticket.
Kind regards,
Cochrane Complaint Appeals Boards
_________________
It surely can't be a coincidence that they reached their decision within a couple of hours of me sending reminders and asking for a progress report on each appeal.
This was always going to be the outcome. Nobody at Cochrane has a clue about ME/CFS or seems to care about patients, it's all a big pretence.