The link brings up a blank page of the ITIJ (The International Travel & Health Insurance Journal) and an invitation to subscribe and a search box. The search box produced nothing when I put in a section of the article.
The thing about this paper that surprised me the most was the fact that this team believed she had an illness and made a real effort to accommodate her.
The initial post gives the link as http://www.itij.com/latest/long-read/case-study-out-ordinary Try https://www.itij.com/latest/long-read/case-study-out-ordinary
Carefully phrased to give the impression the insurance company paid, without actually saying so. Did the insurers pay, or did patient have to? If the medical repatriation company was paid a bespoke rate, whether by the insurers or the patient herself, it’s less or a surprise they were willing to accommodate her - and that they wanted to publicise how complex (i.e. expensive) this repatriation was.