I have had similar experience in my dim and distant past working life. We had one principal who set up a system for lowly lecturers like me to air our concerns, and, even if they didn't act much on them, I was listened to carefully and not penalised. Few if any others took part.
Then we had another principal who was so clearly insecure that she reorganised departments to force all the intelligent department heads into redundancy, and replaced them with weaker people who wouldn't challenge her. When I raised concerns she couldn't get rid of me fast enough. At least it got me a clear passage to ill health retirement which I needed by then.
My point is, some people can take and listen to valid criticism well, and some can't. I'm not sure we can change them.
I disagree. We should, of course, base our criticisms on the problems with the research, writings, statements we are criticising, not on attacking the person. We should be free to say something is rubbish, or unscientific, or illogical.
Our rules already don't allow personal insults directed at anybody. It's good to be clear and polite, but it's also important to be honest, whether we know the person whose work is being criticised is a member of the forum or not.
Yes, if researchers haven't met distressed or angry patients before, it may come as a bit of a shock, but they are researching things that directly affect the lives of sick people, not counting cockroaches. We should be free to show that distress or anger (within forum rules), and to be very critical, if someone is using us as cannon fodder for bad research, or getting funding and promotion by using our suffering to their own ends. You know you are, BPS people.
Indeed. And block any of us who dare to ask questions.