Mithriel
Senior Member (Voting Rights)
On the subject of cognitive testing. I recently started online banking.... I have terrible problems with it. I have my passwords written down (in code so that only I know what they are) but the security questions ask for digits from my password & security number out of order, and you have to put it in quite quick (it seems to me) otherwise it times out & you have to start again. Also if you are not fast enough to do whatever action you wanted to take while logged in, it logs you out & you have to start the whole sign in process again. I cant do any of it fast enough, keep getting logged off, & then making so many mistakes while logging back in that I get locked out & have to ring for assistance/reset my security details - which simply makes the problem worse!
I cant make it work, it is almost impossible to enter, for example, the 2nd, 4th, 1st digits from a memorised four digit pin, I simply cant remember the digits in the wrong order, I cant do it & I get it wrong again & again, & then selecting digit 5, 6, 11 of a password... it's impossible to do these 2 things on the same page before it times out.... and that is at my best, it couldn't even be attempted if I was in significant PEM.
Jem, I have a similar problem so now I use notepad all the time, think is with windows 10. Before you go on line put the numbers with the letters next to it with a space between so it is easy to see. It will be much quicker to run your eye down the column than work it out.
I can't remember things from one document to another so when I have to, say, pay a credit card bill, I copy the details one into notepad then when I open my bank account to pay I just copy it over. I was finding both accounts were timing out as I tried to remember details.
I also use it if I want to make an order or even if I am phoning family and want to tell them things I make a list. It is a simple program so there is no fuss round the edges which stops me seeing things properly.