The fundamental challenge in this policy space, as I consistently presented it to officials internally, is to achieve meaningful ‘engagement’ with 'harder-to-help' groups. The personal and external barriers standing between people in these groups and sustained employment are simply of a different nature to those experienced by people in frictional unemployment. As anyone working with people in these situations will attest, these barriers can only be overcome
if the individual is ‘bought in’ to doing so; meaningfully engaged with the support on offer; and in a trusting relationship with those providing it.
That relationship is almost impossible for the DWP to establish with these groups, for three clear reasons:
1. The ‘benefits lens’, through which all interaction with ‘claimants’ is viewed
2. The department’s institutional resistance to radical reform and innovation
3. The reputational baggage the department and its Jobcentres have with these groups
Of course, there are other challenges to overcome to help these groups, but I firmly believe that the debate needs to start from why, rather than simply how, the DWP is failing to effectively support them.