While I think that it's fair to focus on the problems with their statement, I also think it's worth repeating occasionally that this was still a positive sign of progress, and that if Action for ME do take the time to properly engage with people's concerns then that would be a really good thing too.
Action for ME have caused a lot of problems and it's inevitable that there's going to be a lot of frustration about that, but also, it's worth taking the time to recognise good changes as good changes, or else those Action for ME trustees who are opposed to making any positive changes could use that as an excuse for sticking to their old ways.